Customer Service- please use the form on the website.
Hours: Monday-Friday 9am-5pm CST. We are closed weekends and holidays. Please allow 72 business hours for a reply.
Orders can take 1-7 business days to process and may be longer during peak shopping times.
Packages will ship via USPS within 3-7 business days of your order. USPS may take 10 business days to scan and update your package before delivery. International orders may take 1-3 months for delivery. Please note your shipping label may be printed 24 hours before your package is dropped off to USPS. Your total time from order date to delivery could be 14-18 business days or longer depending on how delayed USPS is.
Returns and exchanges-
Diamond Diva is NOT liable for packages that are lost, stolen or damaged. If a package is lost, stolen or damaged please reach out to your local post office for options.
Please make sure the address on your order is correct, if the package is returned to us due to us providing an incorrect address we will ship back at no extra charge, if the address was wrong due to being inputted wrong when ordering we will invoice for a new shipping charge. WE CANNOT RESEND ANY PACKAGE UNTIL IT IS BACK TO HOME OFFICE.
If you are missing an item from your order or if there is an issue with an item you must email within 72 hours of receiving your order and let us know what items are missing. Once you pass the 72 hour mark we are unable to resolve any issues if there is something wrong with your item. We will send replacement drills up to 30 days of your package being delivered.
We will not refund orders that are running late via USPS. Please keep an eye on your tracking information.
Leggings, clothing and accessories that have been opened are not eligible for a return or refund or exchange, we will process a refund once the item is sent back to us in brand new condition with a 15% restocking fee deduction. Refunds will be processed within 5 business days of us receiving the item back, if the item is not in new condition we will refuse to refund. We will not refund shipment costs for the item item be sent back to us. If an exchange is requested the item needs to be unopened and it will need to be sent back to us before we ship another like item out. The like item has to be of the same value and shipment paid by the customer.
If we refund due to a package being sent back to us there will be a 30% restocking fee. We will not refund shipping. Items must be unopened or there will be a 50% restocking fee. If there is an item issue you have 72 hours from time of delivery to email us, if you are missing drills we will replace them within 30 days.
Diamond Diva is not responsible for any customs fees to collect your package.
We will not provide a label or refund shipment if you need to return an item back to us.
CUSTOM ITEMS ARE NOT ELIGIBLE FOR REFUND
We cannot guarantee the outcome of your projects, please note all screens will show colors differently. Please follow the instructions as closely as possible to get the best finished product.
What to do if a package is missing-
Please check and make sure your address on the order form is correct, if it is please wait 24-48 hours for your package to show up. Most of the time usps will scan a package as delivered a day or two ahead of time. If there is still no package you will need to contact your local post office and ask for the GPS coordinates of where your package was delivered. A missing mail claim will need to be filed via usps if you cannot find your package.